Frequently Asked Questions

Find answers to common questions about Home Health Care, Home Care, and Staffing Services. If you need additional support, contact our team and we will be happy to help.

Home Health Care and Home Care (General)

Do you only provide care for seniors?

No. While many of our clients are older adults, Nurses on Call provides services for individuals who need support at home due to recovery, illness, injury, disability, or ongoing care needs.

What is the difference between Home Health Care and Home Care?

Home Health Care provides skilled medical services delivered by licensed professionals and is often ordered by a physician. Home Care provides non-medical support with activities of daily living such as bathing, dressing, light housekeeping, and companionship.

What kind of services do you provide?

Nurses on Call offers three core service categories:

Home Health Care (Skilled)
Home Care (Non-Skilled)
Staffing Services

If you are unsure which service is right for your situation, our team can help guide you.

Do you offer 24-hour care or overnight services?

Yes. Home Care services can be scheduled based on your needs, including hourly, daily, overnight, or 24/7 support depending on availability and the level of care required.

Do you have licensed professionals on staff?

Yes. Skilled Home Health Care services are delivered by licensed professionals. If you are unsure what level of support is needed, we can help determine the appropriate service category.

How do you select your caregivers and staff?

Nurses on Call prioritizes professionalism, reliability, and quality care. Our team follows internal screening and hiring standards to help ensure clients and facilities receive dependable support.

Can I change the schedule if I have appointments or changing needs?

Yes. We understand schedules can change. If you need to adjust your schedule, contact our office as soon as possible so we can coordinate updates.

What if the specific service must be changed after we start?

Care needs can change over time. If services need to be adjusted, our team will work with you to update the plan and align support with the current situation.

What happens if my caregiver is sick or unavailable?

If a scheduled caregiver is unavailable, our team will work to coordinate coverage and communicate updates as quickly as possible.

Cost and Coverage

How much do services cost?

Costs vary based on the type of service, schedule, and level of support needed. Contact our team to discuss your situation and receive guidance on next steps.

Is Home Health Care covered by Medicare or insurance?

Skilled Home Health Care is often covered by Medicare, Medicaid, or private insurance when medically necessary and ordered by a physician. Coverage varies by plan and eligibility.

Is Home Care covered by insurance?

Home Care is often paid for out-of-pocket or through specific programs such as Medicaid waiver programs, depending on eligibility and service type.

Who pays the caregiver—me or the agency?

Nurses on Call coordinates services and staffing. Payment structure and billing details depend on the service type and arrangement. Our team can clarify this during your intake or inquiry.

Do I have to sign a long-term contract?

Service arrangements vary based on the type of support needed. If you have questions about service terms, our team will explain expectations before care begins.

Service Area and Availability

Do you offer in-home care near me?

Nurses on Call provides services in and around the Bolingbrook, Illinois area. Contact us to confirm service availability for your location.

How quickly can services start?

Start times depend on the type of service, availability, and care requirements. For skilled Home Health Care, a physician order and eligibility may be required. For Home Care, scheduling can often begin after intake and coordination.

Staffing Services (Facilities)

What types of staffing support do you provide?

Nurses on Call provides staffing support to help healthcare facilities maintain coverage and consistency. Contact our team to discuss your staffing needs, timeline, and requirements.

How do we request staffing coverage?

You can request staffing support by contacting our team directly by phone or through the website. We will gather details and coordinate next steps.

Can you help with short-term coverage and ongoing staffing needs?

Yes. Nurses on Call can support both short-term coverage gaps and ongoing staffing needs depending on availability and your facility’s requirements.

Careers (Applicants)

Are you hiring nurses, caregivers, and office staff?

Nurses on Call may have opportunities available depending on current needs. Visit our Careers section or contact our office to learn more about open roles.

Do I need special training to work with Nurses on Call?

Requirements vary by role. Our team can provide details on qualifications and expectations based on the position you are applying for.

How do I apply?

You can apply by contacting Nurses on Call directly or submitting your information through the website if an application form is available.

Connect With Us

Still have questions?

If you did not find what you need, contact Nurses on Call and we will help you take the next step.